Dakoda is committed to protecting and respecting your privacy.
This Privacy Policy explains why and how we will use the personal information that we have obtained from you or others, with whom we share it and the rights you have in connection with the information we use. Please read the following carefully.
This policy describes the way we handle and use the personal information that we obtain from all the different interactions you may have with us as a business, including our social media pages or website currently located at www.dakoda.co.uk or when you contact us.
We may need to update this Privacy Notice from time to time and you’re welcome to check it whenever you wish.
We receive personal information about you that you give to us, that we collect from your visits to our stores, Site, and social media pages and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.
Information That We Collect About You
ONLINE, BY PHONE, SOCIAL MEDIA, AND EMAIL:
- Your name, title and contact details (email address, telephone number, postal address)
- Any information you include in correspondence you send to us or in forms you submit to us when using our Site or social media pages
- Details of your orders and purchases
- Your marketing preferences
- The opinions and other information you provide when responding to customer surveys and product reviews
- Any personal information included in your entries to competitions that we run
- Details of any transactions between you and us
- The frequency of your use of vouchers, shopping codes and gift cards
When you visit our Site we automatically collect:
- The frequency of your voucher, shopping code usage
- Details of your use of our Site namely traffic data, weblogs and statistical data, including where and when you clicked on certain parts of our Site and details of the webpage from which you visited it
- The date and time you used our Site
- The pages you visited on our Site and how long you visited us for
- The website address from which you accessed our website
- Cookie, pixels and beacon identification information (for more information please see our Cookie Policy below).
How We Use Your Data
We use your personal information for a variety of reasons when we believe we have a legitimate interest to do so and to process your personal information depending on the purposes of our use and the risks to your privacy.
We use your personal information to contact you via email, online, SMS or by post (as you have indicated) to fulfil your order and with marketing information about our products, events and competitions, product launches, exciting offers and services that we think you would be interested in.
You will only receive email from us if we have obtained your contact details in the course of a sale or negotiation of our products or services, or if you have subscribed to our newsletter and opted to receive such direct email from us. Of course, we will only use your contact details to send you marketing emails that are based on similar products or services that you purchased from us, and you will always have the opportunity to opt out at any time. We do not share your personal information with other companies that would send their marketing to you.
We use Sendinblue as our email partner and share name, email address and mobile number where applicable. You can review thier policies here.
You may choose to unsubscribe from receiving the marketing information from us at any time. Please see Your rights over your personal information for further details.
We will use your personal information to comply with our legal obligations.
Security
We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions over the internet and to our Site, and our social media pages may not be completely secure, so please exercise caution. When accessing links to other websites, their privacy policies, not ours, will apply to your personal information.
We employ security measures to protect the personal information you provide to us, to prevent access by unauthorised persons and unlawful processing, accidental loss, destruction and damage.
We use Internet standard encryption technology (“SSL” or “Secure Socket Layer” technology) to encode personal data that you send to us when placing an order through the Site. To check that you are in a secure area of the Site before sending personal information to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.
The transmission of information via the internet is not completely secure. Although we will do everything possible to protect your personal information, we cannot guarantee the security of any personal information during its transmission to us online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we are at fault.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety: When creating a password, we recommend use at least 8 characters with a combination of letters and numbers. We recommend you frequently change your password – you can do this by going to “My Account” and clicking “Change name, email or password”. Keep your passwords private. Remember, anyone you knows your password may access your account. Avoid using the same password for multiple online accounts. We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from Dragonfly-UK asking you to do so, please ignore it and do not respond.
Our Site, and social media pages may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites’ so we encourage you to read their privacy policies. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.
Payments
Dakoda uses secure third party payment gateways, which are currently Paypal, Stripe, Apple Pay, Google Pay and Klarna. This means that we don’t hold any of your payment information at all. When paying for goods through a payment gateway your contract is with them, not us. Please see below for further details.
Cookie Policy
To make it quicker and easier for you to shop on our website time and again, we use cookies to collect and remember information about you and the types of products you like.
By continuing to use the website www.dakoda.co.uk, you will have been asked about your cookie preferences in accordance with our use of cookies. If you don’t agree to our use of cookies but you still want to visit our website, you can opt out on this notice or turn off the cookies in your browser settings.
Cookies are small data files that are sent to your internet browser, and these are read by small blocks of code called pixel tags.
We use cookies to collect information about how our website is used so that we can enhance our content and improve your shopping experience. This information is completely anonymous. It includes things like the number of visitors to our website, how they arrive at the site and which pages they visit. We use cookies internally for this and also for use in advertising campaigns such as through Google AdWords, Google Analytics tracking ect.
Some cookies will expire at the end of your session and most within a month. A few will remain on your computer for longer.
Most internet browsers automatically accept cookies, but you can delete existing cookies from your browser and choose not to receive cookies in future. You just need to edit your browser options.
Please note that, if you reject cookies, any personalised functionality of the Dakoda website will not fully work.
To find out how to delete or control the cookies stored on your computer, visit www.aboutcookies.org
To find out how to control your online behavioural advertising preferences, visit www.youronlinechoices.com/uk/your-ad-choices
To improve our interaction with websites like Facebook and Twitter, we sometimes embed content and borrow functionality from these websites into ours. In this case, Facebook or Twitter may set cookies and this will be out of our control. To find out more, you should check with the relevant third party website.
To produce statistical reports about visitor traffic on our website, we use analytics software managed by third parties. These services also use cookies.
Your Rights
We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. For certain purposes we retain your personal information indefinitely (e.g. to supress marketing messages).
You have the right to access any personal information that we hold that is about you, and you can request:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
